Customer Care & Shipment Support
Our customer care team keeps you informed throughout your shipment's journey — from booking confirmation to final delivery. Our professionals are skilled, customer-focused communicators who can assist with shipment status, documentation coordination, and general enquiries.
Shipment Tracking Support
Our team can assist with status checks across the following shipment types:
Air Shipment
Status updates for air cargo bookings coordinated through our airline partners.
Sea Shipment
Tracking support for ocean freight, FCL and LCL movements.
International Courier
Status follow-up for smaller, courier-coordinated shipments.
CONCOR Tracking
Assistance referencing Container Corporation of India shipment status.
Our customer care team can assist with shipment updates, documentation coordination, and enquiry follow-up — reach out using the form below or call our helpline directly.
Request Support
Need a new shipment quote instead? Get freight rates → or contact our team directly →
Frequently Asked Questions
How can I get an update on my shipment?
Submit the support form on this page with your shipment or reference details, or call our helpline directly. Our customer care team will follow up with an update.
Can customer care help with documentation queries?
Yes. Our team can assist with documentation coordination, clarify required paperwork, and follow up with the relevant department on your behalf.
Do you provide tracking for courier and CONCOR shipments?
Yes. We assist with status checks for air shipments, sea shipments, international courier, and CONCOR-tracked movements.