Support
Customer care and shipment support.
For cargo already booked with us. Tell us the reference and what you need to know, and the team will check with the desk handling it. Status is confirmed by a person here — there is no self-service tracking login on this site.
What we can help with
Three things this desk handles.
Shipment status
A status check on cargo already booked with us — air, sea, international courier or a CONCOR-tracked inland movement.
Have ready: Booking reference, or the AWB / Bill of Lading number.
Documentation
Queries about paperwork on an active shipment: invoices, packing lists, transport documents or certificates.
Have ready: Shipment reference and which document is in question.
Delivery and collection
Scheduling, rescheduling or confirming a pickup or final delivery, including access constraints at either end.
Have ready: Shipment reference, the address, and your preferred date.
Not about an existing shipment? For a new quote use Get freight rates; for anything else, contact the team.
Request support
The more precise the reference, the faster we can find the shipment.
Questions
Support questions
How do I get an update on my shipment?
Send the form on this page with your booking reference or AWB / Bill of Lading number, or call the helpline. Our customer care team checks with the handling desk and comes back to you — updates are provided by the team rather than through a self-service portal.
Is there an online tracking login on this website?
No. This site does not offer a self-service tracking portal, and we would rather say so plainly than imply one exists. Status checks are handled by our customer care team against your reference number.
What reference should I quote?
Whichever you have: our booking reference, the House or Master Air Waybill number, the Bill of Lading number, or the container number. Any one of these is usually enough for us to find the shipment.
Can customer care help with documentation queries?
Yes. The team can clarify what paperwork a shipment needs, coordinate corrections, and follow up with the documentation or brokerage desk on your behalf.
Which shipment types can you check status for?
Air shipments, sea shipments including FCL and LCL, international courier consignments, and CONCOR-tracked inland container movements.